Feature Request

I have seen extremely minimal updates and news since this other company come in and bough out GC. We were never accepted into any FB group that was previously available. It would be nice to have a forum, group, or somewhere were all of us could stay up to date on the latest news, changes, and things in progress, along with discuss with our fellow farmers. I know news has been quite sparse and we are unsure of the direction GC is going. You could verify by active admin/staff email addresses from active customers easily enough.

We could use a sales tax menu that automatically applies sales tax based upon a few criteria. We can define types or classifications of sales tax. We can assign to delivery zipcodes, delivery zones as a whole, or a combination. Then of course we can set the rates. The product side would add the option to select the type or classification of sales tax on that item and the sales tax system would take over and determine any sales tax at checkout. From this menu/system, it would also be able to generate reports for received sales tax and the taxable sales for each zone/classification. This would permit us to assign and report sales tax by their proper areas, while leaving our delivery zones as they are for the shipping we have and how we handle shipments. So For our use case, We could set: TN Grocery for our area is 6.25% TN General is 9.25% Then we could set that up for Virginia and other states/zones or even by the city if we are required to do that. We're not at the threshold just yet to collect taxes in most states besides our own, but as things grow, this is a pretty sizable concern and liability on us. And the current reporting system has plenty of issues and doesn't differentiate taxes collected nor report the actual PAID sales by zone.

Create an option to allow a translucent image overlay on product images to say "Out of Stock". I have a lot of customers who think that when an item is out of stock, it is a website issue. I think this option may help. Allowing it to be custom text would give greater flexibility, like for products seasonally out of stock, or to add a stocking date.

Allow a subscriber to change to a different card on file or add a card. Apparently, this functionality is missing because several customers have contacted me lately confused on how to make the change.

Since most of our stuff is meat and charged by weight, It would be beneficial if we could add some sort of shipping weight system in place that can add an approximate weight calculation to orders to cover/offset packaging costs for shipped orders. For example, our current packaging system for orders that ship runs between 6-7lbs per box. The simplest form of this would be to add that weight on a delivery zone as a base added weight. A more advanced form would be able to calculate "box weights" based upon an entry and a weight bracket. So for example you can set a cut off of 45lbs per box, including the 6lbs of box weight, so every 39.01+lbs would add the additional box weight. IE in this example: Order with 25lbs of meat would total 31lbs for shipping calculation and be 1 box. Order with 75lbs of meat would total 87lbs for shipping calculation and be 2 boxes at 43.5lbs per box. Order with 132lbs of meat would total 156lbs for shipping calculation and be 4 boxes. An additional hard cap could be set for maximum added weight if desired also.

A location specific cut-off time would be so helpful!

The ability to view, edit, create, and delete sales channels. The built in ones are tolerable but not ideal for us. It would help to break up some of our reports and it would be easier to remember and quickly understand what is what if we could rename, create new ones, remove unused ones, etc. Maybe a safety on it to prevent deletion if anything actively uses it currently.

We would like to see some adjustments that may be optional for some. An option for orders that don't include any weight based items, to go ahead and charge the full amount. (If someone wants to review before charging, allowing this as a setting that is optional would fix that.) For example someone orders a package based item that doesn't permit weight entry, and that is all they order. The system would review, see no weight items are in the order, and go ahead and charge the total. Prepayment deposit charge/Pre-Auth. I'm not sure of the specific terminology in the payment systems (capture, preauth, etc). But the ability to allow us to go ahead and charge an amount that is then adjusted upon completion. A Variety of other vendors/processors already offer this, and a simple example that most people have access to would be the likes of Walmart/Instacart, etc. They have your estimated total and add a small percentage to it, it then charges/holds that amount as a pending order on the card so it's cleared and able to be processed without issue. Then they adjust the final total and the system will automatically adjust and finalize the correct total. So If someone's subtotal is 100, and let's say we want to do a 5% grace/deposit so it will auth and show a pending charge on the card for $105. Then let's say the final weights and everything comes back and the total is actually 102.25. Then it'll automatically adjust and the charge will finalize at 102.25, and the remaining amount will be released. On the back end, we will still need a way to finalize or charge the order like we have now so that process can stay the same, or every similar, so adjustments can no longer be made and it submits it to the processor. We fairly regularly get orders that end up not processing after adjustments are complete and require multiple attempts and communications with the customer to rectify. This would help to reduce that.

It would be nice to have some updates to the comments/requests box for customers. For subscribers: They should be able to modify/update their notes from the Subscribe & Save menu, and it automatically put that in as customer notes/requests when the order is generated. It should be editable matching the edit window (deadline or processing status) for the current order, and editable again at the beginning of the edit window for the following order. This way customers can make requests or adjustments to suit their preferences. In addition to that, for subscription orders, it would be nice if we could see these under their subscription section/details. We have customers that occasionally want a different thickness or other requests and they will email us about them. We try to make a note but if it's before the next order generates, there is a risk it may get lost or missed.

The ability to set a minimum shipping charge per logistic/delivery zone. It would function along the lines of : If a minimum is set: It charges the minimum until the calculated rate is higher, then the calculated rate takes over. If a threshold is set, it would override the minimum and calculated and set the threshold amount for free or discounted shipping. We have a variety of smaller orders that come in that simply are too small to cover shipping costs overall. And with the very limited pricing systems for shipping in GrazeCart, we can't offset smaller orders vs larger orders. By setting a rate based on averages we are more likely to undercharge on small orders, and on very large orders possibly overcharge by quite a bit. With some other platforms, You can set brackets based upon order weight. Ie 0-10lbs could be set with a per order, per item, percent and/or a per lb rate that you create brackets or groups for. For Reference: https://support.ecwid.com/hc/en-us/articles/360000031040-Custom-rates-based-on-subtotal-or-weight Without the ability to do any sort of live rates, this is the next best thing, at least for our use case and circumstances. (We can set additional fees but a minimum should work on a basis of being automatically removed. Our staff are too busy and would miss manually removing an additional fee based upon a threshold. This should be easily enough to set up to be automatic.)