Prohibit customers from bringing their subscription below the order minimum | Voters

Prohibit customers from bringing their subscription below the order minimum

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Aaron Miller

Subscription customers can edit the quantity of items in their cart to bring it below the order minimum. Please update so customers cannot do this. They should not be able to make any edits to the cart which bring the total below the order minimum.

March 20, 2023

Brooks Hitzfield

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An update has been deployed live that restricts the ability for customers to remove items below their minimum for ongoing subscription orders.

Additionally, we have a future improvement planned for this that will improve the UI related to the error message they see.

Anastasia Wampfler

We have only had an issue with this once and we simply told the customer we couldn't ship it safely without the minimum and offered to adjust their order frequency for them and had no issues. We have it as a bolded statement in our reminder email that they must have the order minimum or they can skip (hyperlinked to make it easy) until they're ready to order more. I thought about this request also, but am not sure creating more barriers for a subscription would make it better. How would this look to them on their end? They try to remove a ground beef so they can add a ribeye but it won't let them because they'll drop below the minimum? They have to add the ribeye first, then remove the ground beef? Unless there was a pop up reminder...but that would get annoying if they're making a lot of changes. I see the idea, but I'm not sure how that would actually play out.

Caroline VanDerLoop

Anastasia Wampfler: Actually that's a good point. Perhaps the restriction will occur before they Save or Confirm so they can do what they want to the order but cannot create the final order unless at minimum.

Anastasia Wampfler

Caroline VanDerLoop: that could be! I know our first time subscribers always feel a little uncertain without having the comfort of a confirmation button. That would be nice 🙂

Caroline VanDerLoop

Anastasia Wampfler: A big Red one :D

Brooks Hitzfield

Caroline VanDerLoop: We already hear from customers who forget to confirm their order at checkout.
If you make customers save/confirm their subscription changes, the same thing will happen here.
I think this just replaces one problem with another.

Caroline VanDerLoop

Brooks Hitzfield: I know what you mean. It can get really twisty trying to cover everyone who uses the site. Some handle it easily and others are completely bewildered no matter how many read buttons you put in. Still I think Anastasia has a point about the editing.